To rollback to pacakge before 30.06 1) Open Windows Explore (Make sure it is NOT in CAREpoint folder - other wise it will be closed at Step 2) 2) Run the 30.0x packge but do NOT INTALL yet This will close all CAREpoint apps. Manually close e-Bridge if running. 3) Go back to Windows Explore and delete the "GDPrinter7.dll" file in two folders C:\CAREpoint and C:\Program Files (x86)\General Devices\Instant Recall (this one you may need Admin permission) Note: You can leave the GDPrinter7D.dll alone - that needs for Pacakge 30.06 if later on you like to reverse. 4) Run Install Notes: Old package may failed on WD Service. Please close and re-run.